Business — recentia.fyi

Step 1 — Free for every business, always

Claim Your Business Profile

Claiming is how you get in. See every public experience about your business in one place, add a verified response next to any post — and unlock the Customer Friction Dashboard below.

Free Claimed

You’re the verified owner of your business — your profile is claimed and the Customer Friction Dashboard is unlocked below.

Verification is strict on purpose. Each claim is reviewed manually within 7 business days against your work email, your business registration number, and a supporting document. This is what makes the “Verified” badge actually mean something.

Approved owners get the management dashboard immediately on approval — no waiting, no card.

Verified Owner badge on your business profile
Read every public experience as it’s posted
Post a verified response alongside any post
Original posts are never altered or removed
Unlocks the Customer Friction Dashboard

Find your business to claim → Browse the feed · click your business name on any post.

Claiming unlocks ↓

Step 2 — Free during beta

Customer Friction Dashboard

See exactly where you’re losing customers — by category, severity, and region — before it shows up in churn.

Free · Beta

Your dashboard is live.Free for every claimed business while recentia.fyi is in beta — open it any time.

Open your dashboard →

Claim your business to unlock your live dashboard.Below is a sample so you can see exactly what you’d get.

Start with Step 1 ↑

Customer Friction Dashboard Sample data

Harbour Coffee Co. — Singapore

Last 6 weeks · to 11 May

Friction index

▲ 12 — needs attention

Open issues

5 high severity

Resolution rate

71%

▲ 6% — improving

Repeat-issue rate

22%

recurring & ongoing

Weekly friction volume

6/413/420/427/44/511/5

Issue types — share of posts

Billing & charges38%

Service & staff24%

Long wait times19%

Product quality11%

Refund handling8%

Location heatmap — friction by week

Tampines

Orchard

Bugis

Jurong

6/413/420/427/44/511/5

You vs sector average

Friction indexyou 58 · avg 44

Resolution rateyou 71% · avg 65%

Repeat-issue rateyou 22% · avg 17%

vertical marker = sector average · bar = your business

Anomaly detected. “Billing & charges” reports at the Tampines outlet nearly doubled week-on-week to 11 May — 4 of 6 new posts name the same checkout error. Surfaced before it reached your revenue.

Every post mentioning your business is structured: severity, frequency, financial impact, contacted-business status, resolution outcome. The dashboard turns that signal into trends.

You see issue patterns weeks before they become a public reputation hit, and you benchmark against the rest of your sector — something no first-party survey tool can give you.

Severity & frequency trends, weekly
Issue-type breakdown by category
Region / branch heatmap
Category benchmarks (you vs sector average)
Anomaly alerts when severity spikes
Resolution-time tracking

Open your dashboard → Pulling live data for your business

Claim your business to unlock it ↑ Takes one claim · reviewed within 7 business days.

Free while recentia.fyi is in beta. Every claimed business gets the full dashboard at no cost. When we introduce paid plans at scale, the Customer Friction Dashboard becomes a subscription — claiming your profile always stays free, and businesses that claimed and used the dashboard during beta keep preferential pricing.

Free Storefront Tool

Storefront QR Poster

A print-ready poster with a QR code that opens the recentia.fyi experience form, so customers can post in seconds. Generate it in under a minute — no sign-up, no cost.

Free

Put it on your counter, window, receipt, or table card. Every scan turns a quiet walk-away into a structured data point — severity, issue type, resolution — flowing into the friction signal for your business.

More feedback in means a sharper dashboard out. The poster is the simplest way to start collecting the signal the Customer Friction Dashboard reads.

Print-ready A5 poster (scale to A4 or A6)
Light or charcoal style to match your storefront
QR opens the experience form so customers can post in seconds
Download the bare QR as an SVG
No account, no cost — use it today

Open the QR poster generator → Print straight from your browser.

Trust Guardrails

Pricing never alters what’s published.

These are the lines other review platforms have crossed. Holding them is what makes the diagnostic data worth paying for in the first place.

Paying never removes, hides, or ranks-down a post. Visibility is determined entirely by community engagement.
Paying never reveals who authored an anonymous post. Anonymous means anonymous, including from paying businesses.
Free tier sees the same public data paying customers see. The dashboard is a structured view of public posts, not access to a hidden layer.
No sponsored listings, no paid “Top in category” badges. Paying and non-paying businesses get the same surface treatment in feeds.
Moderation is policy-driven, not commercial. Posts are removed only for community-standard violations, never for commercial pressure.

Get in Touch

General Enquiries

Partnerships, sponsorship, early access requests, and any other business enquiries.

admin@recentia.fyi

Submit an Official Response

Already named in a post? Submit a verified public response — your side of the story, displayed alongside the original. No removal, no editing of the original.

support@recentia.fyi

Content review requests: If your business believes a post contains false, unlawful, misleading, or personally identifying information, or otherwise violates our community standards, you may submit a formal review request to support@recentia.fyi. recentia.fyi reviews all requests independently. Removal is not automatic and remains subject to our moderation policy.

For urgent legal matters — court orders, injunctions, or government requests — contact legal@recentia.fyi directly.

See what your customersactually experience.

General Enquiries

Submit an Official Response

See what your customers
actually experience.